Reputation is an impression and evaluation people share about a subject. Reputations are created by our collective evaluations, but they are never an objective description of the world. Instead, reputations are subjective distillations of the world as we perceive it, filtered through our collective values. They are a qualitative description of reality created spontaneously without a central authority.
Our collective ability to act intelligently is greatly dependent on the information reputation provides us. Reputation helps us navigate the complexities of the world and make better decisions. If we have to choose between A and B, their respective reputations will drive our decisions. The more accurately reputations correspond to reality, the better equipped we are to make good decisions.
Since reputation is a key driver in decision-making, it can have an enormous impact on our lives. It can make or break almost any human endeavor. In our communities, reputations define who we are, what we are capable of and whether we can be trusted. Reputation determines which doors open before us and which close. Our reputation has a crucial bearing on our ability to function in the world. A good reputation is said to be more valuable than gold.
Since reputation is reflective of our values, it is a great proxy for the common good. If we want to accrue a good reputation, the best way is by acting altruistically and in the best interest of our community. Acting selfishly has the opposite effect, giving us a bad reputation in our community. Everything we esteem has a good reputation, and everything we dislike has a bad reputation.
In Martin Nowak’s book SuperCooperators we learn that by introducing reputation into the game of prisoner’s dilemma, we can induce stable cooperation in the form of indirect reciprocity in the players. What makes reputation just the right type of information is that it’s always pro-social. Pro-social deeds generate a good reputation and antisocial behavior generates a bad reputation. Reputation is, in fact, a direct reflection of our value system.
Since reputation plays such an important role in society, it acts as a great means of social control. In the terms of systems thinking, reputation is a powerful feedback loop that encourages self-regulation. The understanding of our own reputation curbs our bad impulses and spurs us toward pro-social behavior. When we want to engage in bad behavior, what do we do? We cloak our identity by wearing a ski mask or shielding our identity online. We do this so that our reputations will not be damaged by our actions.
For hunter-gatherers, reputation provided an indispensable regulatory tool. When populations grew, this tool stopped working, and for the past 10,000 years, we have been unable to find anything comparable with which to regulate our societies. To make up for this loss, we have created libraries full of written laws, a massive law enforcement infrastructure and religious institutions that tell us how to live–much of it for naught.
Despite dedicating enormous resources to all forms of regulation, our societies are plagued by cheaters, bullies, free riders, criminals and all sorts of antisocial behavior that was mostly absent in hunter-gatherer communities. It is time we made reputation the center of our regulatory framework once again. The internet and the technology behind social media platforms finally make this possible.
If we can make reputation an integral part of our marketplace, money finally gets a proper counterweight in our decision-making. Instead of just thinking about dollars and cents, we now have to balance this by thinking about the impact our work and our consumer choices have on our community, as our choices now impact our reputation.
This brings us to our eighth hypothesis: